The Travel Specialist will handle booking enquiries in an efficient and professional manner. Being one of the frontline individuals for our international travel partners. 

Key Focus Areas

 Reservations & Communications 

• Develop and manage agent relationships by providing excellent customer service to our agents by highly responsive and suppling detailed, high-quality itineraries including MFC properties as well as preferred partner inclusions where appropriate.
• Third party bookings including flights, airport services, transfers and guests experiences
• Create and manage the booking process in all systems including ResRequest / Tourplan / Safari Portal
• Follow up on quotes and maintain regular communication with agents.
• Monitor and record reason for unconverted quotes and releases.
• Booking sales tracking and achievement of sales targets both quarterly and annually
• Booking margin reporting and accountability
• Quality assurance of tailor-made itineraries
• Payment facilitation – for both incoming payments, as well as supplier payments
• Post-sale administration assistance
• Database upkeep and maintenance in accordance with the POPIA act
• Resolving any agent/guest complaints timeously.
• Any other ad hoc tasks required by manager.
• Be the MC brand ambassador in your dealings, living the MFC Purpose & Values.

Growth and Learning

• Attend inhouse destination and product training thus remaining at the forefront of unbiased and expert advice
• Travel both locally and regionally when required
• Provide detailed travel feedback to the team with the intention to build on knowledge sharing

Requirements

• Matric - Tertiary qualification in Travel and Tourism - Min 5 years’ experience as a travel specialist/consultant dealing with agent
• Proven travel sales ability, with a strong focus on customer service
• Excellent verbal and written communication skills
• Ability to deal with agents in a professional and courteous manner
• Above average computer literacy, have experience working in ResRequest / Tourplan / Safari Portal
• Experience in selling Southern Africa destinations, East Africa would be a bonus
• Ability to work under pressure
• Willingness to work after hours and weekend where required
• Ability to work independently, and as part of a team.