Key Focus Areas

• Design & Implement Kids Experience

  • Develop and deliver age-appropriate activities focused on child psychology, conservation, and sustainability.
  • Create operational manuals, standards, and procedures for kids programs.
  • Design and monitor menus for children and ensure proper setup in service areas.
  • Collaborate with design and marketing teams for updated materials and social media content.
  • Ensure a safe environment for kids during activities and babysitting hours.
  • Manage product and supply systems, stock control, and compile financial reports.

• Delivery of Kids Experience

  • Welcome guests with children and plan daily activities.
  • Execute activities during day and night, including bedtime routines and themed experiences.
  • Maintain pool area and ensure all related services meet set standards.
  • Liaise with all departments to communicate requirements and deliver relevant training.

• Development & Staff Management

  • Identify and develop talent for the MORE Kids Program.
  • Implement training programs and facilitate cross-property training.
  • Conduct performance appraisals and ensure development plans are actioned.
  • Provide leadership, motivation, and mediation for team members.

• Health, Safety & Hygiene

  • Ensure adherence to hygiene, health, and safety standards, including HACCP procedures.
  • Report and follow up on maintenance issues and equipment defects.
  • Train staff on safe use of cleaning chemicals and hygiene practices.

• Sustainability

  • Promote and implement sustainability practices across all kids’ activities.
  • Limit environmental impact through energy, water, waste, and material conservation.
  • Support local communities and cultural diversity initiatives.

• Financial & HR Management

  • Manage budgets, costs, and payroll efficiently.
  • Monitor stock levels, requisitions, and cost control measures.
  • Drive performance management, training, and succession planning.
  • Ensure compliance with labor laws and company standards.

• Leadership & Continuous Improvement

  • Maintain high standards of service and adapt to changing guest expectations.
  • Review and update operational standards regularly.
  • Foster positive relationships across departments and properties. 

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.