Night Porter
MORE Collection
Skukuza, Mpumalanga
Permanent
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Posted 16 March 2026 - Closing Date 29 March 2026

Job Details

Job Description

The Night Porter’s main tasks include security, guest luggage service, wake up calls, escorting guests, reporting of maintenance issues and hazards and assisting with set up of mealtimes and fireplaces.

KEY FOCUS AREAS

Scope of Work
  • Escort guests to and from the rooms after dark, following the property and company procedures for guest service
  • and maximum safety and security, communicating any hazards to Management immediately.
  • Escort staff if required.
  • Patrol the premises after dark according to the property and company procedures and as directed, reporting any
  • hazards immediately.
  • Report any maintenance issues (such as faulty lights in guest areas or on the walkways) immediately.
  • Always maintain contact with the other Porters and/or Security team members.
  • Assist with the set-up of mealtimes and fireplaces as required.
  • Assist with monitoring telephone calls to the property’s switchboard if required.
  • Perform wake up calls and luggage services as required.
  • Maintain all issued equipment (such as flashlights and radios) as directed and report any faults and defects to
  • Management immediately.
General Service & Guest Care
  • Collect all l information available on guests prior to arrival.
  • Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.
  • Report all guest complaints to your Supervisor/HOD and Management immediately.

REQUIREMENTS - QUALIFICATIONS AND SKILLS
  • Sound knowledge of the applicable / relevant property and company procedures for the department, with specific focus on Fire, Hygiene, Health & Safety.
  • First Aid Level 1, Snake & Venom, and Basic Fire Fighting qualification.
  • Experience with the highest level of customer service in a luxury environment.
  • In depth knowledge of all cleaning products used.
  • Knowledge on the operation of in-room equipment and appliances.
  • Knowledge of all MORE properties and all activities offered.
  • Knowledge of all departments/operations of your property.
  • Excellent attention to detail, excellent hygiene principles.
  • Guest focus philosophy, living the MORE brand and the MORE experience.
  • Good communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION
  • Excellent attention to detail.
  • Guest focus philosophy, living the MORE brand and driving the MORE experience.
  • Excellent communication skills (written and verbal), practicing honest communication.
  • Team player with positive attitude, enthusiasm, and emotional control.
  • Excellent time management and self-discipline, interpersonal & solution seeking skills.
  • Proactive, use initiative and creative flair when required.
  • Committed and loyal, adaptable, and flexible.
  • Must work accurately under pressure.
  • People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.
Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)
Eyes and ears open
Arrive ready
Be human

Respond GENEROUSLY (the “more” value)Always respond
Give more, do more
Have a mindset of abundance

Strength in DIVERSITY (the “family” value)Act in harmony
Work together
Act inclusively

Make it BETTER (the “continuous improvement” value)
Positively influence
Keep learning
Own it
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