We Are Looking for a Child Liaison & Guest Relations Consultant

Do you have a passion for creating unforgettable guest and family experiences? Join our team as a Child Liaison & Guest Relations Consultant, where you will play a dual role in delivering exceptional kids’ programs while ensuring every guest enjoys a seamless, memorable stay. This position requires someone who is energetic, child‑focused, guest‑centric, and able to transition smoothly between children’s activities and front-of-house duties as required.

KEY FOCUS AREAS

Kids’ Experience & Child Liaison Duties

• Deliver the kids’ experience according to company and property standards.
• Organize and facilitate age‑appropriate activities with an emphasis on child psychology, conservation, and sustainability.
• Welcome guests with children and clearly communicate all aspects of the children's program.
• Host day and night children’s activities, including bedtime stories and special events.
• Set up, prepare, and maintain the swimming pool area and kids’ service stations.
• Ensure a safe, engaging environment for children during activities and babysitting sessions.
• Monitor and maintain children’s menus and assist with related service delivery.
• Assist with social media updates focused on kids’ activities and events.
• Follow stock control procedures for kids’ equipment and maintain accurate records.
• Liaise with all departments to ensure that family and child‑related requirements are met.
• Collect and communicate child guest preferences to personalize experiences.
• Maintain high standards of hygiene, professionalism, and personal presentation.

Guest Relations & Front Office Duties

• Perform all reception and guest-facing functions, including arrivals, hosting, and administrative tasks.
• Obtain complete reservation information prior to arrival and follow up on guest details on the day.
• Meet and greet guests, deliver the full arrival experience, manage check‑in, amenities, and hosting.
• Facilitate the departure experience including payment, check‑out, farewell, and lunch packs where applicable.
• Offer accurate and helpful information about services, facilities, accommodation, and activities.
• Ensure personal attention and exceptional guest relations throughout the guest journey.
• Host meals when required, ensuring seamless service and guest comfort.
• Conduct periodic room and guest-area checks, ensuring housekeeping and maintenance standards are upheld.
• Effectively communicate all reservation information, special requests, and dietary requirements to relevant departments.
• Maintain clear communication with internal departments and external service providers (park gates, tour operators, transfer companies, etc.).
• Follow company and property sustainability practices in line with MORE Sustainability Standards.
• Demonstrate flexibility in working hours and adapt to the needs of a 24‑hour operation.

REQUIREMENTS — QUALIFICATIONS & SKILLS

• Grade 12; a qualification in Travel & Tourism is an advantage.
• First Aid Level 1 with Infant CPR certification (essential).
• A minimum of 1 year’s experience in hospitality, childcare, guest relations, or a similar position.
• Strong passion for working with children and families.
• Knowledge of dietary requirements, child safety, and hospitality operations.
• Excellent communication skills (written and verbal); presentable, well‑spoken, and confident.
• Strong computer literacy (MS Office; PAN Strat advantageous).
• South African citizen or holder of a valid work permit.
• Positive attitude, team player, excellent emotional control, and strong interpersonal skills.
• Exceptional time management, attention to detail, and ability to work accurately under pressure.
• Initiative, creativity, flexibility, and commitment to delivering extraordinary guest experiences.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Live the MORE brand and embody a strong guest‑focus philosophy.
• Communicate honestly and effectively at all times.
• Demonstrate enthusiasm, positivity, and emotional maturity.
• Strong interpersonal, time management, and problem‑solving skills.
• Proactive, creative, and able to use initiative.
• Loyal, adaptable, flexible, and able to receive constructive feedback.
• Maintain tolerance, patience, care, and professionalism.

OUR VALUES

Be AWARE — the “thoughtful” value

• Eyes and ears open
• Arrive ready
• Be human

Respond GENEROUSLY — the “more” value

• Always respond
• Give more, do more
• Mindset of abundance

Strength in DIVERSITY — the “family” value

• Act in harmony
• Work together
• Act inclusively

Make it BETTER — the “continuous improvement” value

• Positively influence
• Keep learning
• Own it