Job Details

Division Marataba

Business Unit Housekeeping

Minimum experience Mid-Senior

Company primary industry Hospitality

Job functional area Other

Job Description

KEY FOCUS AREAS

Housekeeping Service
- Ensure all guest rooms are cleaned and prepared, maintain cleanliness of all vacant rooms on a daily basis to the property and company standard.
- Ensure spring cleaning of guest rooms when required.
- Ensure room fresheners are performed to the property and company standards.
- Ensure turn down service is performed to the property and company standards.
- Provide a timely and efficient portage service to guests on arrival and departure as directed by Management.
Laundry Service
- Ensure laundering room and table linen, guest linen, staff uniforms, management uniforms and personal clothing (machine wash or hand wash).
- Ensure linen and clothing is maintained (remove stains, mend, repair, etc.)
- Ensure safekeeping of all linen until return to guest/management/staff members or until issuing for Housekeeping service.
- Ensure equipment (washing machines, tumble dryer, iron) is operated effectively according to instructions and manuals.
Guest Areas Cleaning
- Ensure cleanliness in the following areas: Guest Areas/Guest Room areas, Staff quarters, management quarters, swimming pool areas, garbage room.
- Ensure thorough cleaning of dustbins and garbage room area.
- Ensure separation of garbage (bottles/ paper) according to property/company standards.

General Service and Guest Care
- Ensure all information available on guests is collected and communicated prior to arrival.
- Collect guest information while speaking to guests; inform Management to record and act on guest preferences.
- Ensure all guest complaints are reported to Management immediately.

Professional Attire
- Ensure that your uniform is clean when on duty and that you are wearing your name badge.
- Ensure that you are dressed properly and maintain a high standard of personal hygiene.
- To ensure that all employees adhere to these standards.

Fire, Hygiene, Health and Safety
- Ensure that work practices are efficient, clean and hygienic.
- Ensure that all items of equipment are correctly cleaned and stored.
- Ensure that assigned department is clean, constant rotation and cleaning procedures to be followed.
- Ensure that any defects on appliances and equipment are reported to Maintenance and followed up on.
- Ensure that all employees of the assigned department have a good understanding of how to make use of all cleaning chemicals used in area of work, and how to safely and effectively apply this knowledge to be most productive.
- Ensure adherence to the Hygiene and HACCP Standard Operating Procedures.
- To have a complete understanding of and adhere to the property’s policy relating to Fire, Hygiene, Health and Safety.
- To ensure that all employees in the assigned department have a complete understanding of and adherence to the property’s policy relating to Fire, Hygiene, Health and Safety.

Sustainability
- Live and work in a sustainable way that protects the environment and cares for our communities.
- Strive to limit your impact on and conserve the environment through our focuses on energy, water, waste, food, materials, and conservation.
- Strive to support each other and our local communities through development projects, positive working environments, and respecting and promoting our diverse cultures.
- Follow approved company and property sustainability practices as outlined in the MORE Sustainability group standards and other related documents.
- Ensure that employees in the assigned department adhere to the standards and spirit of the MORE Sustainability programme.
- Be a MORE Sustainability role model to others.

Financial
- To co-ordinate an effective and efficient payroll management/resource allocation through establishing a flexible work force throughout the department.
- To set annual operating targets, which will form part of the property’s annual business plan.
- Obtain details on daily and MTD department cost daily and direct your services to maintain budget or decrease cost while still delivering service to standard.
- To manage and monitor all costs and implement measures to control them.
- Ensure the stock control, stock take, and requisition procedures are strictly followed according to par levels and company standards, ensuring accuracy.
- Ensure that the necessary stocks are ordered and on hand at the right quality and quantity according to company standards and par levels.
- Assume full responsibility for costs, stores, losses, discrepancies, and expired stock items.
- To establish an integrated cost management plan through product lining, minimal inventories, joint procurement with sister properties and delivery on demand where possible.
- To ensure that the department operational budget is strictly adhered to.
- To review monthly forecasts and schedule resources accordingly.
- Targeting costs to deliver a consistently excellent product.

Human Resources
- Maintain discipline in the department according to company standards, address deviations according to disciplinary company standards.
- To follow, monitor, manage, train, review and implement performance standards to establish and maintain a streamlined and efficient operation.
- To ensure that departmental operations and training manuals are prepared and updated.
- To ensure that effective training programs for the staff are being conducted on a regular basis as outlined in the departmental training plan.
- To give regular feedback to employees on their job performance and keep management informed.
- To drive counselling and succession planning for the department.
- To Monitor, manage and control leave days and overtime according to company standards.
- Have a full working knowledge of the local legislation and labor law.
- To support staff needs in other departments and properties based on property priorities and anticipated business levels.
- Attending seminars/training courses as and when directed.
- Further your own knowledge of management methods and principles to ensure future advancement and further upgrading in management standards.

Leadership
- To manage the assigned department to produce a consistent, high quality product, providing a courteous, professional, efficient, and flexible service consistent with the property’s policies and procedures, to maximize guest satisfaction.
- To have a full working knowledge and capability to perform and manage all duties and tasks in the assigned place of work to the standard of performance set. Review and change standards on a regular basis reflecting change in trends, guest expectations and operating philosophies.
- Perform other tasks and assist in other departments whenever reasonable and deemed necessary by Management.
- To demonstrate and promote flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.
- To respond to changes in your job function as dictated by the industry, company, or the property.
- To maintain and promote good working relationships with own colleagues and all other departments and properties.
- Drive and ensure the performance management process is being followed according to the company standards
- To ensure that deadlines on all projects are met.

REQUIREMENTS - QAULIFICATIONS AND SKILLS

Sound knowledge of Housekeeping, Laundry and Public Area Service procedures.
Sound knowledge of all laundry and cleaning products used.
Sound knowledge on the operations of all appliances/equipment.
Sound knowledge and understanding of stock procedures and control.
Sound knowledge of product and supply, and sound knowledge of hygiene.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

Excellent attention to detail.
Guest focus philosophy, living the MORE brand and driving the MORE experience.
Excellent communication skills (written and verbal), practicing honest communication.
Team player with positive attitude, enthusiasm, and emotional control.
Excellent time management and self-discipline, interpersonal & solution seeking skills.
Proactive, use initiative and creative flair when required.
Committed and loyal, adaptable, and flexible.
Must work accurately under pressure.
People skills – tolerance, patience, and care, ability to receive constructive feedback openly

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the “more” value)

Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

Act in harmony

Work together

Act inclusively

Make it BETTER (the “continuous improvement” value)

Positively influence

Keep learning

Own it

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